Rates + billing
Everything you need to manage your account.
Pay my WEWJA bill
Securely view and pay your wastewater bill online using our convenient payment system.
Report emergency
Report sewer backups or other urgent service issues that require immediate attention.
Start service
Easily set up wastewater service for your home or business.
Forms + resources
Access applications, policies, guides, and other helpful information for customers and contractors.
Transparent, responsible rates focused on service
At Washington-East Washington Joint Authority, we bill residential customers on a quarterly basis, with commercial customers billed monthly. We provide a paper bill to every household and business to ensure clear, reliable communication.
Customers also have access to convenient digital and in person payment options designed to meet a variety of needs and preferences. Our rates remain below other wastewater utilities in the region, and every dollar collected is reinvested directly back into operating, maintaining, and improving the system that serves our communities.
As a publicly owned, nonprofit utility, we do not operate to generate profit for shareholders. Rates are set based solely on the cost of providing safe, reliable wastewater service today while responsibly planning for long term infrastructure needs.
This model ensures that funding decisions are grounded in public health, environmental protection, regulatory compliance, and sound financial stewardship. By aligning rates with actual system needs, WEWJA protects both current customers and future generations while maintaining one of the most fiscally responsible service models in the region.
Ways to pay
To make paying your bill as simple and convenient as possible, we offer several secure payment options.
Pay by check
Checks can be made payable to:
Washington-East Washington Joint Authority
2 Wilson Avenue
PO Box 510
Washington PA 15301
In person
To pay in person with our Customer Service clerk, you can visit us at our Business Office located at 2 Wilson Ave, Washington, PA 15301 during normal operating hours. After hours payments can be made via check through use of our drop box.
Billing process and schedule
WEWJA bills residential customers on a quarterly schedule. Each residential customer receives four bills per year.
Sewer bills are typically issued during the last week of each month and are due within approximately 15 days. If payment is not received, a Notice of Termination (Past Due Notice) is issued about 30 days after the original bill, providing an additional 15 days to submit payment. In total, customers generally have about 45 days from the original bill date to make payment before service fees are applied.
If the account remains unpaid, the property will be notified. This step includes a $25 posting fee and typically requires payment within 10 days.
Accounts that remain delinquent may then be referred to the water company for service shutoff, which includes a $30 shutoff fee and a $30 restoration fee to resume water service. If all enforcement steps occur, the total additional fees may reach $85, in addition to the outstanding sewer balance.
Please note that mailing and processing timelines may vary slightly depending on delivery and field service schedules.
Residential and commercial services
New tenants and new homeowners can establish service with the Washington-East Washington Joint Authority to ensure accurate billing and uninterrupted wastewater service.
Establishing an account allows the Authority to properly assign responsibility for charges and maintain clear communication regarding rates, billing cycles, and important service updates.
Customer assistance programs
Payment Plans
Flexible payment plans are available for customers who need to spread out past due balances over time while keeping current with new charges.
Winter Shutoff Moratoriums
A moratorium on water service shut-offs is observed during the month of December to provide added protection during the holiday season.
Extended Due Dates
Customers experiencing temporary financial hardship may request an extended due date to allow additional time to make a payment.
Past-due accounts
If a sewer bill is not paid by the due date, the account becomes delinquent and late penalties may be applied. WEWJA will send past-due notices to the account holder requesting payment of the outstanding balance.
If the account remains unpaid, additional collection actions may be taken in accordance with applicable policies and Pennsylvania law. These actions may include requesting the shutoff of drinking water service through the water provider or filing a municipal lien against the property until the balance is satisfied.
Benefits of a public sewer authority
As a publicly owned, nonprofit wastewater authority, Washington-East Washington Joint Authority operates solely to serve its customers and protect public health and the environment.
Rates are set based on the actual cost of providing reliable service and maintaining critical infrastructure, not to generate profit.
01
All revenue stays local and is reinvested directly into system operations, maintenance, and long term infrastructure improvements.
02
No shareholder profit requirement, meaning financial decisions are based on service needs and regulatory compliance.
03
Local governance and accountability, with board members focused on the best interests of the community.
04
Transparent rate setting, grounded in system performance, capital planning, and responsible financial stewardship.
05
Access to grants and public financing tools, which can reduce financial burden of capital improvements and support infrastructure upgrades at more favorable borrowing terms.
